Students will acquire the knowledge required to be fully operational across multiple departments of a hotel with a focus on administrative duties following first-class hospitality operations standards.

Students graduating from this program will have the capacity to successfully work independently in the front-office and housekeeping departments and be well-equipped to enter the industry and reach a supervisory position in a short period of time. The graduate will also be well-positioned for an administrative role within the management team of a hospitality operation.

The learning methodology for the diploma includes a blend of knowledge-based learning and skill-based learning. Delivery of knowledge will be facilitated through the use of blended learning using digital content disseminated via a learning management system (LMS). Students will be required to prepare for class by engaging with the digital learning before going to class. The foundational knowledge that has been acquired via the digital material will then be reinforced in class time via active learning activities organized by a facilitator. Guided practical sessions under the supervision of a hotel professional in a mock-up kitchen and restaurant environment, mock-up front-office, housekeeping and laundry environment will facilitate the acquisition of competencies. Processes and standards of operations will also be distributed digitally so that students will have constant access to those standards for review and learning.